Privacy Policy

1. Introduction

This Privacy Policy outlines how Craftx Inc. and its affiliates ("Craftx Inc., we, our, us") collect, use, share, and protect your personal data through our website https://thecraftx.com ('Platform'). Please note that our services are only offered in India, and your data will be stored and processed in India.

2. Data Collection

We collect your personal data during your use of the Platform and our services. This includes but is not limited to name, date of birth, address, contact details, and payment information. Sensitive personal data may be collected with your consent.

3. Data Usage

Your data is used to provide services, enhance customer experience, resolve disputes, inform you of updates, and protect against fraud. We may also use your data for marketing purposes, with the option to opt-out.

4. Data Sharing

We may share your data with our group entities, affiliates, and third-party partners to provide services. Data may also be disclosed to law enforcement as required by law.

5. Security Precautions

We take reasonable security measures to protect your data from unauthorized access. However, internet data transmission is not completely secure, and users are responsible for safeguarding their login credentials.

6. Data Retention and Deletion

You can delete your account through the Platform, resulting in the loss of all related information. Data will be retained as long as necessary for the purposes it was collected or as required by law.

7. Your Rights

You may access, rectify, and update your personal data directly on the Platform.

8. Consent

By using the Platform, you consent to the collection, use, and processing of your data as described in this Privacy Policy. You may withdraw your consent by contacting our Grievance Officer.

9. Changes to Privacy Policy

This Privacy Policy may be updated periodically. Users are encouraged to review it regularly for changes.

10. Grievance Officer

  • Name of the Officer: Lalit Mishra
  • Company Address: Craftx Inc, Plot No N-191, Sector 2,DSIIDC, Bawana Industrial Area, Delhi-110039

11. Contact Us

  • Phone: +91-9958289454
  • Hours: Monday - Friday (9:00 AM - 6:00 PM)